Refund policy

Return Policy

Thank you for shopping at 2nd Marshmallow. We want you to be completely satisfied with your purchase.

Returns

You have 14 days from the date of delivery to return an item for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it.

How to Return

To initiate a return, please contact us at 2ndMarshmallow703@gmail.com with your order number and reason for return. We will provide you with a return shipping label and instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 2ndMarshmallow703@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. PLEASE NOTE: Placing multiple IDs and other items may place additional strain or weight on the reel which may contribute to the reel failing to retract. Retractable reels are designed to accommodate 2oz (approx 1-2 badges). The 2nd Marshmallow is not responsible for common wear and tear damage and will only guarantee hardware for 14 days.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. We will only accept returns on custom orders if the item is defective upon receipt. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 2ndMarshmallow703@gmail.com.